Shanghai SUNC Intelligence Shade Technology Co., Ltd.

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SUNC Warranty

SUNC is committed to supplying high-quality aluminum pergolas and outdoor shading solutions to customers worldwide. To safeguard customers’ rights and interests, we offer limited warranty coverage for all eligible products.


Product Quality Commitment

Product technical parameters and relevant standards comply with national and industrial requirements;
All products are originally manufactured by SUNC;
All fittings and components are premium products supplied by authorized vendors;
Every product undergoes strict quality inspection prior to delivery to guarantee stable and reliable performance.

Warranty Period

Main Structure of Aluminum Pergola
Warranty Term: 15 Years
Warranty Coverage:
Posts, Beams, Louvers, frame connecting structures
Under normal usage and proper installation, SUNC shall provide corresponding warranty services for structural defects arising from material or manufacturing workmanship.

Motor & Electrical System
Warranty Term: 5 Years
Warranty Coverage:
Electric drive motors, control systems, remote controls and related electrical accessories
Under normal usage, SUNC shall provide repair or replacement services for malfunctions caused by product quality defects.

Warranty Exclusions

This Limited Warranty is non-transferable and shall not apply to product defects or damages arising from the following causes:
Normal wear and natural aging;
Improper use, man-made damage or willful destruction;
Unauthorized alteration or modification to the product;
Damages caused by mismatched voltage or abnormal electrical conditions;
Improper installation, disassembly or reinstallation, including issues resulting from the use of non-original SUNC parts or measurement errors;
Damages caused by abnormal environmental conditions, including but not limited to abnormal pressure, extreme temperatures, high-salt environments, etc.;
Damages caused by extreme weather or force majeure events such as typhoons, floods, earthquakes, lightning strikes.
Costs for product disassembly, reinstallation and related labor charges are not covered under this warranty and shall be borne by the product owner.
SUNC shall not be liable for any indirect loss, consequential loss, property damage or personal injury arising out of the use or failure of the product.
This warranty grants you specific legal rights, and you may also have other rights in accordance with the laws of your country or region.
This warranty shall automatically become void if the product is not installed and maintained in strict accordance with the installation, operation and maintenance instructions provided by SUNC. Please carefully read and comply with the product installation, operation and maintenance guidelines.

After-Sales Service Statement

Within the warranty period, if the issue is confirmed as a product quality defect by SUNC technical team, we will provide parts replacement, product repair and technical support services based on actual conditions.
After the expiration of the warranty period, SUNC will continue to offer long-term after-sales service. Customers shall only bear the costs of relevant spare parts and shipping fees.

Contact Us

To apply for warranty service or obtain technical support, please contact the SUNC after-sales service team. We will deliver professional solutions to you as soon as possible.